|
TEAM AND STAKEHOLDERS
|
INTERESTS AND NEEDS
|
| Customers |
- Evidence of success
- Minimal reporting burden
- Information with value (e.g., benchmarks)
|
| Field Staff |
- Information to understand and improve service delivery (feedback)
- Customer valuation of services
- Minimal reporting burden
|
| Program Management |
- Timely assessment of program activities and performance
- Viable procedures, easy to administer
- Information to understand & improve service delivery, staff performance
|
| Host Institutions (EDI, GA Tech) |
- Evidence of meeting sponsor and program goals
- Recognition, visible performance
|
| Program Associates SBDC, GA Power, DTAE |
- Evaluation in the context of what they do
- Coordination with internal evaluation systems
- Timely feedback on performance
|
| Sponsor: State of Georgia |
- Economic development impacts
- Recognition, visible performance
|
| Sponsor: NIST |
- Meeting program goals
- Consistent and timely information reports
- Strengthening of good practice, learning
|
| Evaluation Team |
- Credible evaluation
- "Rich" information for program operation and sponsors
- Advancement of "state" of evaluation in industrial modernization
|