GEORGIA MANUFACTURING EXTENSION ALLIANCE: OVERVIEW OF THE EVALUATION PLAN

Table 2

Evaluation: Measures and Procedures

STEPS AND MEASURES	HOW COLLECTED	WHO AND HOW OFTEN
PROGRAM INPUTS number of staff/direct & indirect, hours worked program costs and administrative expenses	Management Information System (MIS)	MIS Group Reported quarterly
PROGRAM OUTPUTS number of engagements, by type number of clients served projects completed, duration of service (days)	Agents --MIS	MIS Group Ongoing collection Reported quarterly
WORK PROCESSES AND SERVICES type of activities/projects (technical assistance project, referral, etc.) substance categories (plant layout, CAD, etc.)	Agents --MIS	MIS Group Ongoing collection Reported quarterly
CUSTOMER PROFILES location, size, industry, ownership defense contractor (10% or more defense sales)	Agents --MIS	MIS Group Ongoing collection Reported quarterly
CUSTOMER INPUTS staff time committed by customers customer cost share, in $	Customer Valuation --MIS	MIS Group Ongoing collection Reported quarterly
CUSTOMER SATISFACTION with GMEA staff and services referrals and consultants	Customer Valuation --MIS	MIS Group 30 days after project completion Reported quarterly
CUSTOMER IMMEDIATE ACTIONS AND IMPACTS operational changes, decision-making, training, investment, etc.	Customer Valuation Customer Progress Report (first-year) Benchmark Survey Case Studies	MIS Group (Customer Valuation) MIS&Evaluation Group (Customer Progress Report) Evaluation Group (Benchmark Survey and Case Studies)
BUSINESS OUTCOMES change in sales, value-added, productivity exports, customers -new products	Customer Progress Report (first-year) Benchmark Survey Case Studies Secondary data	MIS & Evaluation Group (Customer Progress Report) Evaluation Group (Benchmark Survey and Case Studies)
DEVELOPMENTAL OUTCOMES employment, wages business stability defense conversion	Customer Progress Report (first-year) Benchmark Survey Case Studies Other secondary data	MIS & Evaluation Group (Customer Progress Report) Evaluation Group (Benchmark Survey and Case Studies)

modified 10/18/96